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Need help ?
Our service is available from Monday to Friday from 10 a.m. to 6 p.m.
By phone: 01 70 39 38 00
frequently asked Questions
The invoice for your order is never included in the package. It will be available in your FAUCHON customer account 48 hours after your order is shipped.
With Chronopost: 24 hours
With Colissimo: 48h to 72h
By Driver: 48 hours
With Chronopost International: It depends on the country.
See all information on delivery times.
Our warehouse does not provide gift wrapping of products prior to shipping.
We want to assure you that each product is carefully checked for quality and protected before being shipped from our warehouse.
Our carriers strive to meet the delivery standards imposed on them by FAUCHON. However, if your package or items arrive damaged, we invite you to take a photo and send it to Customer Service via our contact form. Within 3 days beyond this period, we will not be able to provide a refund or return of damaged products.
