Cookie Policy

This privacy policy sets out how FAUCHON Paris uses and protects any information that you give us through your use of this website. FAUCHON Paris is committed to ensuring that your privacy is protected. Therefore, wherever we ask you to provide certain information by which you can be identified, we assure you that it will only be used in accordance with this privacy statement. However, FAUCHON Paris reserves the right to change this policy at any time by updating this page. It is therefore important that you check it from time to time to ensure that you are happy with any changes.

Information collected


We may collect the following information:

  • Name

  • Personal contact details, including email addresses

  • Demographic information such as zip code

  • Preferences and interests as well as other information regarding customer surveys and/or offers

For the exhaustive list of information we collect, see List of cookies we collect.


What we do with the information we collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

We may use the information to improve our products and services.

  • We may periodically send you promotional emails about new products, special offers or other information which we think you may find interesting at the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, telephone, fax or postal mail. We may use the information to customize the site according to your interests.

  • Maintaining internal records.

Security

We are committed to ensuring that your information is protected. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How do we use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse your web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you in a more personalised way. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better FAUCHON website, by enabling us to distinguish between pages you find useful and those you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Just be aware that this may prevent you from taking full advantage of the site.


Link to other sites

Our website may contain links to other sites. However, once you have used these links to leave our site, you should note that we do not have any control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. External links to the FAUCHON site are not governed by this privacy statement, so you should exercise caution and look at the privacy statement applicable to the site in question.



Control of your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the site, look for the box allowing you to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to the use of your personal information for direct marketing purposes, you may change your mind at any time by writing to us or sending an email to dpo@fauchon.fr.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. There is a fee for this service. If you would like a copy of the information held on you please write to dpo@fauchon.fr.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


List of cookies we collect

The table below lists the cookies we collect and the information they store.

COOKIE NAME COOKIE DESCRIPTION
CART Associations with your cart.
CATEGORY_INFO Stores category information on the page, allowing pages to be displayed more quickly.
COMPARE The items you have in the “Compare Products” list.
CURRENCY Your preferred currency.
CUSTOMER An encrypted version of your customer ID with the store.
CUSTOMER_AUTH An indicator that indicates whether you are currently logged in to the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the customer segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your session credentials on the server.
GUEST-VIEW Allows guests to modify their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether to allow the use of cache.
PERSISTENT_SHOPPING_CART A link to information about your shopping cart and viewing history if you requested it.
POLL The ID of the polls you have voted in recently.
POLLN Information about the polls you have voted in.
RECENTLYCOMPARED Items you have recently compared.
STF Information about products you have sent to your friends.
STORE The store view or language you selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a client is allowed to use cookies.
VIEWED_PRODUCT_IDS The products you have recently viewed.
WISHLIST An encrypted list of products added to your wishlist.
WISHLIST_CNT The number of items in your wish list.